Questions, answered straight
These are the questions we actually get asked, with the same answers you'd get on a callback. If yours isn't here, put it in the form and it'll get a straight answer too.
What do you charge?
Three hourly rates, set by crew size: $250 an hour for two movers and a truck, $350 for three movers and a truck, $500 for four movers and two trucks. That's the whole price list. No booking fees, no access surcharges; the access is priced through the hours it honestly takes, which is why we ask about it so early.
How many hours will my move take?
Honestly: it depends on volume and carry, and anyone who quotes hours without asking about both is guessing. As a planning frame, a small unit with easy access is usually a morning; a typical two-to-three-bed house is most of a day; a large or hard-access house can be a long day or two. Send the form and you'll get a realistic range for your actual place, not a brochure number.
Why is there no phone number on this site?
Because we're mid-carry more often than we're at a desk, and a missed call helps nobody. The form is the channel that never misses: send it any hour, we read it and ring you back on the number you leave. You lose nothing except the hold music.
Do you do small jobs? A single sofa?
Yes, gladly. Part-loads and single-piece runs are normal work here because of the weekender economy; they're priced on the same hourly clock, and flexible dates make them cheaper because we can pair jobs travelling the same way. See the part-load guide.
My driveway is steep and the truck probably won't fit. Is that a problem?
It's not a problem, it's our speciality, but it is a fact the quote needs. Run the Carry Check or describe the access in the form: where a truck can stop, stairs between there and the door, any switchbacks. We plan shuttle vehicles and carry order around exactly this.
The house has an inclinator. Can you use it?
Yes, within the machine's own limits, which we plan to rather than argue with. Photograph the rating plate on the car and send it with your enquiry; the inclinator guide explains how the whole move runs around those numbers.
Can you move us without us being there?
Yes. Keys-held, absent-owner moves are a standing service: agreed key handover, alarm instructions followed, photo records as pieces are wrapped and placed, house locked and photographed on the way out. It's how most weekender and estate jobs run.
Do you go offshore, Great Mackerel, Currawong, Coasters Retreat?
Yes. The water leg is coordinated as part of the move, on a suitable boat or barge, with the weather given its honest vote. The offshore page explains how it works and where its limits sit.
Do you supply boxes and packing?
Both. Materials delivered ahead of your move, packed-by-us as a full or fragile-only service, and estate-pace packing for downsizes. Details here, including why we pack differently for stair carries.
How far ahead should we book?
Earlier is easier, especially for end-of-month settlement dates and summer weekends, which go first. But short-notice happens to everyone; ask anyway and we'll tell you honestly what's possible rather than squeezing you into a bad plan.
Do you do fixed-price quotes?
No, and on this terrain you shouldn't want one: a fixed price is either padded against the stairs or about to become an argument about them. You get the hourly rate, an honest hours range after we've understood the access, and a crew recommendation with reasons. That model survives contact with a switchback; the other one doesn't.
Which suburbs do you cover?
The end of the peninsula is home ground: Palm Beach, Whale Beach, Bilgola, Avalon, Clareville, Careel Bay, plus the offshore settlements. Moves connect us to anywhere though; city-to-beach and beach-to-anywhere are both normal. The areas pages read each suburb honestly.